FAQ
Frequently Asked Questions
Straight answers about referrals, second opinions, imaging at Smart Radiology Center, and how we handle your data.
For patients
What is a radiology second opinion?
An independent expert review of imaging you have already had — CT, MRI, ultrasound, or X-ray — by a consultant radiologist. It can confirm the original report, add subspecialty detail, or answer a specific clinical question raised by your treating physician.
How do I send my scan images?
Message us on WhatsApp and our team will guide you. Most patients share the original DICOM files from the imaging centre (CD, USB, or a download link), together with any previous reports.
How quickly will I receive my report?
Turnaround depends on the study type and complexity. Urgent cases are prioritised and clearly flagged — our team confirms the expected time when you send your case.
Is my medical information kept confidential?
Yes. Images and clinical details are used to provide the requested service, with separate review for de-identified educational examples, are shared only with the personnel involved in producing it, and access is controlled. See our Privacy page for details.
What is the difference between CT and MRI?
CT uses X-rays to produce fast, detailed images and is often preferred for bone, chest, and emergency imaging. MRI uses magnetic fields — with no ionising radiation — and shows soft tissue in high detail, such as the brain, spine, and joints. Your treating physician chooses the study that fits the clinical question.
For physicians & dentists
How do I refer a case to AwaDRad?
Use the physician or dentist portal with your assigned account. Contact the team to request access or assistance. The available report and image links appear with the case.
Do you accept referrals from outside Palestine?
Yes. Teleradiology has no geographic limits — clinics, hospitals, and physicians anywhere can send studies and receive subspecialty reports remotely.
What imaging is available at Smart Radiology Center?
X-ray, ultrasound and dental imaging are offered at Smart. CT and MRI reporting is available for images acquired elsewhere; these examinations are not performed at Smart. Center reception: Saturday–Thursday, 08:00–22:00 (closed Friday). On-call assistance is available 24/7. Contact the team before travelling outside reception hours; examination availability and reporting time require confirmation.
What is dental CBCT and when is it needed?
Dental CBCT produces three-dimensional images of the teeth and jaws. The referring dentist specifies the examination and clinical purpose. Images and case packages are delivered through the portal when available; a report is shown only when supplied.
Are urgent findings communicated to the referrer immediately?
Yes. Time-critical findings are prioritised and communicated promptly to the referring physician as part of our standard workflow.
Who are AwaDRad Partners?
People who help patients contact AwaDRad, including non-physicians. Their simple requests are followed up by the team and do not create a patient registration automatically.
What if an imaging link has expired?
Contact the center for assistance with the case. Do not share your account password to give someone access.